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Technical Support
Technical support for iPads is available in the Apple iPad User Guide.

ICT Infrastructure
There are several tasks that need to be completed before iPads are distributed to students, including connection to the school wireless network and synching the iPad to an iTunes account. These tasks can be time-consuming so order the iPads early to help make time for additional technical support to be available.

Warranty Procedures
The iPads that were part of the trial were covered by the standard Apple twelve month warranty. Schools should speak to their iPad supplier for information about warranty procedures.

Distributing iPads to Students
We recommend that schools consider their timing when they implement an iPads program. This will help to minimise disruptions to classroom practice.

Students and their families will benefit from some training (preferably before the iPads are taken home to use).

Training could involve:

  • care and maintenance of the iPads
  • explanation of student-user agreements
  • familiarisation of iPad functions
  • cybersafety program.

Safe and Responsible Use
The wireless capacity of iPads enables students to access the internet for information and research and to connect with their peers to communicate and collaborate. With this increased capacity to connect comes an increased need for students to understand the ethical and legal (including privacy and copyright) considerations for safe and responsible behaviour online.

When not in use, iPads should be kept secure and out of sight. It is recommended that students carry their iPads in their schoolbag when travelling to and from school.

Tips for Parents

  1. You don’t need good computer skills to help your child learn to use their iPad. Your interest and encouragement are more important than computer literacy.
  2. Encourage your child to keep their iPad in its protective bubble case. Don’t put heavy books on top of the iPad when it is in the schoolbag or on a desk.
  3. Remind your child to recharge their iPad overnight to ensure it is ready for each school day.
  4. Supervise use at home by ensuring iPads are used in family areas rather than bedrooms.
  5. Consider setting screen time limits to avoid overuse.
  6. Talk to your school if any issues arise.

A range of resources are available for teachers to use to highlight safe and responsible use of the internet as part of their learning and teaching program, see www.education.vic.gov.au/cybersafety.

"Start small, don’t get carried away with lots of different apps, use 5 or 6 specific apps, have all staff experienced with the device, give teachers time to play with it."

RCH Staff Member

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